As part of our commitment to provide the best infrastructure for your services, we are contacting you today regarding a switch update affecting your stevenkim.us account. Please read the details below carefully:

Scheduled Date and Time:
Start - December 2nd, 2015 @ 8:00PM EST
End - December 3rd, 2015 @ 12:00AM EST

Maintenance Window:
4 Hours

Datacenter Location:
Orlando.DC2

Maintenance Type:
In order to ensure the most secure and reliable services possible, we will be updating firmware on the switch your server is connected to. To complete this process, we will need to power cycle the switch. This will cause a brief period of service unavailability for all servers using this switch.

Estimated Downtime:
We understand the importance of minimizing downtime while performing maintenance and for this reason we will do everything we can in hopes that we can expedite the process. As it stands we expect no more than 20 minutes of downtime during the maintenance window as the switch is updated and power cycled. Should there be any complications, we will have personel on-site to address these issues immediately.

We do apologize for any inconvenience and ask that you please plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket or contact us through our Live Concierge Chat system.

Warm Regards,

SurpassHosting LLC
2603 Challenger Tech Court
Suite 140
Orlando, Florida 32826
United States of America